Shipping & Returns
We use both Royal Mail delivery and courier delivery services when delivering our products, shipping charges will be displayed before you are asked to provide payment for an item and may be influenced by the product that you are purchasing.
We can currently ship to Europe and all of the United States. Simply select the option that applies to you when placing your order. Please allow for extra time for your items to arrive.
If you have an issue with your item or it has been damage then please do not hesitate to contact us immediately. If your item has been damaged during shipment then please include photographs of the damage so that we can contact the shipping company to resolve the situation.
You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. This will be checked by us on the receipt of the item before a refund is issued.
You can cancel your order at any time within 14 days of receiving the order, you will than have a further 14 days to return the item to us. On receipt of the item we will then issue you with your refund.
If you have any questions about shipping or returns please do not hesitate to contact us, either by using the contact us section of the website or by replying to any emails you have received from us.
Pigeon Creek Studio